Returns & Refunds
Last updated: September 26, 2026
- Unopened items in original condition can be returned within 30 days of delivery.
- For your pet's safety, opened food, treats, supplements and hygiene products can't be returned, unless they arrived damaged, defective or wrong.
- If we made a mistake or an item arrived damaged, we cover return shipping.
Return window
You can return most items within 30 days of delivery for a refund, as long as they're unused, unopened and in their original packaging with all tags and seals intact.
Items that can't be returned
To protect every pet we serve, the following can only be returned if they arrived damaged, defective or were not what you ordered:
- Opened food, treats, chews and supplements
- Opened grooming, dental and hygiene products, litter and pee pads
- Items that have been used, washed, chewed or worn (including toys, beds and apparel)
- Special-order items we sourced specifically for you, unless defective
Damaged, defective or wrong items
If something arrives damaged, defective or isn't what you ordered, email us at support@wondersbyus.com within 7 days of delivery with your order details and photos. We'll send a replacement or a full refund, including shipping, and provide a prepaid return label if we need the item back.
How to return an item
- Email support@wondersbyus.com with your name, order details and the item(s) you'd like to return. Please don't send items back without contacting us first.
- We'll reply with return instructions and the return address.
- Pack the item securely in its original packaging and ship it back. We recommend a trackable shipping method; we can't refund items that don't reach us.
Return shipping costs
For returns of items you no longer want, return shipping is paid by you, and original shipping charges aren't refunded. If the return is because of our mistake or a damaged or defective item, we cover all shipping costs.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5 business days; your bank or card issuer may take a few more days to show it. Items returned opened, used or incomplete may receive a partial refund or be sent back to you.
Exchanges
Need a different size or color? The quickest way is to return the item and place a new order, or email us and we'll help arrange an exchange.
Contact
Questions about a return: support@wondersbyus.com.