Shipping Policy
Last updated: September 26, 2026
- We ship within the United States from Miami, Florida.
- Orders ship within 1–2 business days; delivery usually takes 2–5 business days after that.
- You get a tracking number by email as soon as your order ships.
Where we ship
We currently ship to addresses in the United States, including Alaska, Hawaii, APO/FPO/DPO military addresses and U.S. territories. Delivery to Alaska, Hawaii, territories and military addresses can take longer. We don't ship internationally yet.
Processing time
Orders are packed and shipped within 1–2 business days (Monday to Friday, excluding U.S. federal holidays) after payment is confirmed. Orders placed through our order request form ship after we've confirmed the details and price with you. During busy periods or if an item needs to be sourced, we'll tell you the expected ship date before you pay.
Shipping methods and costs
Most orders ship with USPS Ground Advantage, which usually delivers in 2–5 business days after shipment. Heavier or time-sensitive orders may ship with USPS Priority Mail or another carrier. The shipping cost for your order is shown at checkout, or included in your quote for order requests, before you pay.
Tracking
When your order ships, we email you a tracking number. Tracking can take up to 24 hours to show the first scan.
Address accuracy
Please check your shipping address carefully. If you notice a mistake, email us right away at support@wondersbyus.com; we can correct it if the order hasn't shipped yet. We're not responsible for orders delivered to an incorrect address you provided, but we'll do our best to help recover them. Packages returned to us as undeliverable can be reshipped once the address is confirmed; the reshipping cost may apply.
Late, lost, stolen or damaged packages
- Late: carrier delivery times are estimates, not guarantees. If tracking hasn't updated for 7 days, contact us and we'll open a claim with the carrier.
- Lost: if the carrier confirms a package is lost, we'll reship your order or refund it.
- Marked delivered but not received: please check with neighbors and your local post office, and contact us within 7 days of the delivery date. We'll work with the carrier to find it.
- Damaged: email us within 7 days of delivery with photos of the package and the item, and we'll make it right. See our Returns & Refunds policy.
Contact
Shipping questions: support@wondersbyus.com.